An international training company wished to improve customer relationships. To help them do this, we interviewed employees from the supplier and customer organizations to identify attitudes, perceptions, feelings and needs.
The process encouraged communication between the organizations and identified main problem areas in business systems, structures, policy and communication. The leadership team also received valuable feedback from customers and employees.
Working with a Vice President of Human Resources and his immediate team, we produced a serious and yet entertaining presentation that communicated the objectives behind the HR department's work with assessment centers and a targeted interview process.
In addition to helping the group plan and design the company wide presentation - I played an additional role of master of ceremonies in a TV interview show format. The presentation allowed HR to communicate the value-added component of their services.
In the end the process itself became a team building exercise that provided team members with more clarity on their roles and relationships, and the strategic direction of their HRM group.